Refund policy
At MmaGrove, we strive to ensure your satisfaction with every purchase of Mice, Keyboards, and Controllers. Please review our refund policy below for a smooth experience.
Eligibility for Refunds
Refunds are available for items purchased directly from MmaGrove within 30 days of delivery. To qualify, products must be unused, in original packaging, and in the same condition as received. Items showing signs of wear, damage, or missing parts may not be eligible.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Software or digital downloads
- Gift cards
- Products marked as "final sale" or "clearance"
- Items damaged due to misuse or improper handling
Return Process
To initiate a refund, please contact us at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
Refund Timelines
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be processed within 5–7 business days and credited to your original payment method. Please allow additional time for your bank or card issuer to post the refund.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email [email protected] with details. Exchanges are subject to stock availability.
Late or Missing Refunds
If you haven’t received a refund after the processing period, first check your bank account or credit card statement. Then contact your card issuer or bank. If the issue persists, email [email protected] for assistance.
Contact Us
For any questions about this policy, please reach out via email at [email protected]. We are here to help.